Frequently Asked Questions
Looking to streamline prescription pickup with a secure, scalable pharmacy locker system? This FAQ covers key details about how MediLocker helps pharmacies work smarter, reduce handoff complexity, and deliver a better experience for both staff and customers.
MediLocker™ is a secure, touchless locker system that makes prescription pickup faster and easier for both staff and customers. Prescriptions are loaded with LED-guided accuracy, and customers use their phones to unlock their lockers—no waiting, no counter, no hassle.
Yes. MediLocker is powered by SYNQ and built to integrate directly with your pharmacy system, so everything stays connected and easy to manage.
MediLocker seamlessly integrates with numerous industry-leading platforms, including PioneerRx, QS/1, McKesson EnterpriseRx, Rx30, Liberty Software, and Cerner Retail Pharmacy.
MediLocker’s innovative Secure-to-Light™ guides staff with real-time LED prompts to show exactly where to place each prescription. It’s fast, accurate, and helps prevent handoff mistakes.
Yes. Customers get a mobile alert and use their phone to unlock their assigned locker—no screens, keypads, or shared surfaces involved.
MediLocker is available in countertop and floor-standing models, featuring small, medium, and large compartments. Its modular design means you can configure it to fit your space and script volume. View full specifications
Absolutely. MediLocker is designed to grow with your pharmacy, making it easy to roll out across additional sites, whether you’re running a few pharmacies, a small to mid-size chain, or a health system.
MediLocker simplifies prescription handoffs, reduces workflow interruptions, and helps staff stay focused on accuracy, safety, and daily pharmacy operations.
MediLocker automatically logs each locker event in real-time. You get full visibility into who did what and when, with built-in audit trails and access control.
Each handoff is confirmed through the synchronized validation of the locker and pharmacy systems, ensuring total clarity and confidence at every step.